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Car rental at Houston/Royal Sonesta
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Car rental at
Houston/Royal Sonesta

Sixt HQ

Houston/Royal Sonesta

Address

Royal Sonesta Houston Galleria 2222 W Loop S, Houston, TX, USA

Business hours

Mon - Sun
08:00 - 18:00
Public Holidays
08:00 - 18:00
4.1
Our customers love us
4.1 stars from 303 reviews at Houston/Royal Sonesta .
Drive Luxury
Rent one of our top luxury models at our Houston/Royal Sonesta branch.
More flexibility
Change or cancel bookings at no extra cost at most of our locations worldwide.

Customer reviews & feedback

4.1
4.1381383
Based on 303 reviews
from our Customer Excitement Score survey*

What our customers are saying

4.6
Vehicle handover
4.5
The vehicle
4.5
The way to SIXT
Ahmed A.
5.0
Awesome service will recommend and return again!!
Ehab T.
4.0
I booked a car online and upon arrival i was informed that no car was available. However, Ambrea went above and beyond to sucure a car for me within a reasonable time. I may not be satisfied with the rental company itself and their way of doing business. But truth be told Ambrea was a godsend and i was lucky she was the one at the desk at the time. Thank you Ambrea for all!!!
Alisha B.
4.0
So my 5 star rating comes from my 1st time renting with Sixt. Will, whom I found out later is the manager, greeted me and my husband with a smile and friendly conversation. He took his time explaining every step in the process of renting with them. Carolina was funny and friendly too! But my main experience was with Will and when I say made us feel great about doing business with Sixt, because of him we will continue to do business. He asked how my flight was and when I informed him we drove from Austin, TX because they had the better prices, so we wanted to come get the experience. He was blown away at far we drove and made sure we were treated great. He even gave us an upgrade due to a shortage in vehicles. He gave us a BMW i4 and man when we left there we felt like we just bought a new car and the deal was perfect! When we wanted to extend the vehicle, Will gave us the location number and when called to extend it, Will walked us through on how to do it on the app. Talk about the ease of doing that was amazing! Upon return of the vehicle to start another one, we called 3 days before to see about keeping the same vehicle and was told we could by someone. When I got there the gentleman did not greet me, he was on the phone taking a personal call and made me wait until he finished. Then tried to joke it off to distract me from the fact he was on the call. He took the car keys and fasted talked myself and my husband during the return of the vehicle and made comments like oh yall actually kept it clean and gave his opinion about how we don’t want the i5 but stay with the i4 cause it’s better. I signed the form and that was it. No explanation of the charges or my deposit return. When we informed him that we have a new reservation for the same vehicle, he then told us we couldn’t have it and could only give me what I reserved, we informed that we were told we could keep the same vehicle and he went about we couldn’t have it. We then explained that we had a prepaid reservation and a discount along with it. He stated that little discount, I don’t care if it is a little or big discount, just honor it. After we configured numbers and added extra charges to my account I asked about the charges and he fast talked me on that and still couldn’t explain why he up charged me. This experience gets a rating of a 1. The gentleman made me feel like I got cheated, overcharged, and rushed to sign something just to get me out the way. Woo will never get another chance to give me bad customer service again. I will continue to do business with Sixt, but not with Woo. Everyone else was great to work with at this branch.

*Our Customer Excitement Score is based on a survey sent to all customers who booked at Houston/Royal Sonesta . The score is an average of all customer responses.

Good to know when renting at Houston/Royal Sonesta

What's the minimum age to rent a car at Houston/Royal Sonesta ?
To rent a car with SIXT at Houston/Royal Sonesta you need to be at least 21 with a valid license. Some car categories have a higher minimum rental age, and an underage driver fee may apply.
Can I modify, extend, or cancel my reservation?
You can modify, extend, or cancel your reservation in Houston/Royal Sonesta through your manage booking section or through the app.
What documents do I need to rent a car at Houston/Royal Sonesta ?
You need a valid driver’s license held for at least 1 year, depending on the car category. You might also need an International Driving Permit or official translation of the license.
Easily book a long-term rental at Houston/Royal Sonesta by entering trip dates and pick-up/drop-off locations.