Hello! My family and I arrived in Utah on December 28 2024. We had an email confirmation about our car having a ski rack. When we arrived we were informed that the email confirmation wasn’t accurate because all of those ski racks had been used. Although it was not Kit’s fault, I WANT TO HIGHLIGHT THAT KIT HANDLED THIS SITUATION TO PERFECTION! Kit gave us an amazing car that was a size up from what we ordered, was very polite/nice/understanding, and treated us like real customers not just another rental car experience. Kit deserves a massive promotion / raise… my family felt so safe and comfortable and I hope that writing this review will further Kit’s ascension in the company. Kit was amazing and really made the experience great. Thank you Thank you Thank you please go see Kit if you need a rental car in Salt Lake City area!